HelloCargo Ltd.
HelloCargo Ltd. (“HelloCargo”, “we”, “our”, or “us”) operates the HelloCargo mobile application (the “App”), which allows registered customers to view and track the status of shipments handled by our logistics services.
HelloCargo Ltd. (“HelloCargo”, “we”, “our”, or “us”) is a logistics and cargo shipping company based in Dar es Salaam, Tanzania. Our services include container shipping, freight forwarding, and shipment management.
The HelloCargo mobile application allows registered customers to securely view shipment tracking information associated with their cargo.
HelloCargo Ltd., located in Dar es Salaam, Tanzania, is the controller responsible for the processing of personal information described in this Privacy Policy.
Customer accounts are created during in-person registration at HelloCargo offices. During registration, our staff may collect the following information directly from the customer:
This information is entered into our internal logistics system by authorized staff members to associate shipments with the correct customer account.
The mobile application itself does not collect this information directly from users during account registration.
After registration, customers receive login credentials that allow them to securely access the HelloCargo App.
The HelloCargo App provides a shipment tracking interface for registered customers. Through the App, users can:
The App does not allow users to conduct payments, submit financial information, upload personal documents, or modify shipment records.
All commercial transactions and account updates are handled through our offices.
To ensure proper functionality of the App, limited technical information may be collected automatically when the App is used.
| Data | Purpose |
|---|---|
| Device type and operating system | Ensure app compatibility |
| App version | Deliver updates and maintain functionality |
| Push notification token | Send shipment status alerts |
| Authentication session token | Maintain secure login sessions |
| Crash and error logs | Diagnose and resolve technical issues |
This information is used solely to operate, maintain, and improve the reliability of the App.
HelloCargo does not use this information for advertising, user profiling, or cross-app tracking.
The HelloCargo App does not collect or request the following information:
The App may send push notifications to inform customers about shipment status changes, including:
Users may disable notifications at any time through their device settings.
Disabling notifications will not affect the ability to use the App.
Information collected during in-person registration may be used to:
HelloCargo does not use customer data for advertising, marketing campaigns, or behavioral profiling.
HelloCargo does not sell, rent, or trade personal information.
Information may only be shared when necessary for:
We implement appropriate security measures designed to protect customer information, including:
While we take reasonable precautions, no method of electronic storage or transmission can guarantee absolute security.
Customer account information and shipment records are retained only for as long as necessary to:
Users may permanently delete their account directly within the mobile application.
To delete an account, navigate to:
Profile → Delete Account
When a user selects Delete Account, the system will permanently delete the user’s account and associated personal information from our active systems.
Account deletion does not require contacting customer service and can be completed entirely within the application.
This process cannot be reversed.
Certain records related to shipments or transactions may be retained only where required to comply with legal, regulatory, tax, or customs obligations.
Customers may request to:
Account deletion can be completed directly within the App as described above.
The HelloCargo App is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor's information has been recorded, we will delete it promptly.
The HelloCargo App does not integrate with third-party advertising networks, social media platforms, or behavioral analytics services. The App does not include third-party tracking technologies.
We may update this Privacy Policy from time to time. If changes are made, the Effective Date at the top of this policy will be updated. Continued use of the App after updates indicates acceptance of the revised policy.
If you have any questions regarding this Privacy Policy or how we handle personal data, please contact:
HelloCargo Ltd.
Email: info@hellocargo.co.tz
Website: https://hellocargo.co.tz
Dar es Salaam, Tanzania